Terms and Conditions

You confirm that You are fully authorized to accept the following conditions and have the full capacity to bind Yourself with the terms of use. In case You further engage sub-agents (Staff Users or, managing a .WEB License, Customers) the above confirmation (about authority, capacity, binding etc) is deemed to be given by You on behalf of Your sub agent as well.

  1. Introduction to Terms and Conditions
  2. Affiliation
  3. Use of the Site
  4. Rates
  5. Bookings
  6. Groups
  7. Invoicing and Payments
  8. Insurances
  9. Vouchers
  10. Booking Cancellations
  11. Booking Amendments
  12. No-show
  13. Refunds
  14. Non-disclosure
  15. Force Majeure
  16. Liability
  17. Suspension and Termination
  18. Claims
  19. Governing Law
  20. Changes to terms and Conditions
  1. Introduction to Terms and Conditions

    1. The website www.tpb2b.com ("Site") is provided for operating online booking to worldwide travel trade operators ("Affiliates") only and is owned and operated by Travel Partners World srl (hereinafter “TPW”), with italian travel license N. 462119, fiscal ID 02129310997, headoffice in Via Granello 66r, int 21, 16121 Genoa, warranty travel Insurance of Allianz Global Assistance N. 192137. Travel Partners World participates to the Fondo Nazionale di Garanzia Fiavet managed through the Consorzio FoGar to protect all his customers by bankrupt.
    2. The site offers travel services and other products related to tourism, provided by local agents using the Site and wholesalers connected by API, named here after "Suppliers". Suppliers promote travel services on the Site and entitle TPW to collect any amount due by Affiliates.
    3. The use of this website is conditional upon your acceptance and compliance with the Terms and Conditions and any other notices available on the Site. By using the Site, you agree to be bound by the following Terms and Conditions, which must be read prior to booking, either via the Site, an API link and/or traditional manual booking methods.
    4. The Affiliate shall not, without the prior written permission of TPW, assign, transfer or deal in any other manner with these Terms and Conditions or any of its rights and obligations under or arising out of these Terms and Conditions or purport to do any of the same.
    5. The Company shall not, without the prior written permission of TPW, subcontract or delegate in an many or any of its obligations under these Terms and Conditions to any third party or agent.
    6. TPW  reserves the right to change or update these terms and conditions without prior notice. This will not affect existing bookings unless stated (for example changes to Government Taxes or similar). The latest version will always be available on the TPW and by using the site and working on bookings you are accepting the latest version available.
    7. These Terms and Conditions are drafted in the English language. If these Terms and Conditions are translated into any other language, the English language text shall prevail.
  2. Affiliation

    1. Registration is a Affiliation request. Only travel Agents, tour Operators and local Suppliers, equipped with the necessary licenses required by law, are allowed to operate. TPW reserves the right to enable and disable the access codes at its sole discretion.
    2. The Affiliate warrants that the personal data and information provided during the registration process is correct, complete and accurate and undertakes to promptly notify TPW of any change in personal data. The Affiliate authorizes the Company to carry out checks on the accuracy of the data and other information submitted and undertakes to cooperate during verification process. ID card of the legal representative, travel License or other documents can be sent to TPW for saving time.
    3. The Affiliate is responsible of the codes used for accessing the Site and undertakes full responsibility for all activities and financial implications that may result from the use of these codes.
  3. Use of the Site

    1. The Site can be used for making legitimate reservations and shall not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand or any test booking or block of space. TPW will legally defend his rights against those who make false booking or made ​​reservations to damage the Site or TPW.
    2. It is forbidden to use any robot, spider, other automatic device or manual process for monitoring or copying the Site or any contents or information contained therein, unless TPW provided prior written consent. Any unauthorised use or copying of site content, or use of site content which breaches these Terms (or their spirit) may violate trade mark, copyright and other proprietary rights, and have civil and criminal consequences.
    3. Affiliate will not through any means interfere or attempt to interfere with the proper functioning of the Site. Affiliate agrees not provide to TPW and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for TPW or cause TPW to lose (in whole or in part) the services of Suppliers.
  4. Rates

    1. Prices are in EURO and, if not differently indicated, are always included of taxes. Exception must be done for the local tax to be paid at checkin, which may also be not communicated by Suppliers.
    2. Unless otherwise stated in these Terms and Conditions, hotels supplied to the Affiliate by TPW are supplied at net rates for the Affiliate.
    3. Some non-hotel services may be supplied at gross rates and the Affiliate will receive commission at rates agreed in advance and in writing with TPW.
    4. The Affiliate shall not, in any circumstances, disclose TPW's net Rates or any information relating to such Rates to any third party (excluding Sub-Agents for which the Affiliate has obtained prior written consent from TPW).  Breaching this clause, TPW reserves the right to cancel all reservations and terminate, with immediate effect, the Affiliate account.
    5. When completing the booking process, rates are confirmed by Supplier to Affilate. Suppliers reserve the right to change the price of confirmed items in case of matters outside Supplier’s control, such us changes on applicable taxes, fair periods, fuel surcharge, variations of more than + / - 3% of the currency exchange rate defined at the time of confirmation, or other causes.
    6. During fair and high season periods prices may be very close to the official rate of the hotel. In order to avoid any disputes, TPW suggest to inform the consumer that the price paid may sometimes be higher than rake rate.
    7. During booking procedure sometimes Suppliers provide information or additional terms and conditions, such supplements payable locally or local tax, which must be considered part of the rate and notified to Consumers.
  5. Bookings

    1. Affiliate shall make Booking and booking Requests through the Site search engines; and/or if the Affiliate has a direct API or XML, through these applications, and/or manually through the Support centre, which allow to open a Ticket for quotation.
    2. Each Booking Request made by the Company will be treated as an offer by the Affiliate to enter into an Agreement with TPW and the Supplier. Such offer will be deemed to have been accepted by TPW and the Supplier when TPW has transmitted to the Affilate the booking confirmation.
    3. It is the Affiliate’s responsibility to read any special information and additional Terms and Conditions accompanying any service listing, Booking Request or Booking Confirmation or information otherwise brought to the Affiliate’s attention by TPW. The Affiliate must read carefully any notes on the site and in the documents received via email and it is Affiliate's responsibility to inform Consumers about those information and obligations.
    4. The Affiliate will be liable for any charges or fees associated with the Bookings the Affiliate or the Affiliates’s Sub-Agents make or attempt to make via the Site or otherwise.The Affiliate agrees to follow TPW's Booking Procedures,which are described in the website, when making bookings.
    5. Affiliate accepts full financial responsibility for all transactions which make, including liability for fraudulent bookings and booking performed by Sub-Agent.
    6. Booking services reported as ON REQUEST Affiliate acknowledges to send a confirmation to the Supplier.
    7. All requests manually reported by the Affiliate or the Consumer during confirmation process must be considered on request and, if no extra is charged, cannot be consider as part of the services purchased.
    8. In some cases with some Suppliers, selecting a double or twin room during the booking process is equivalent to book a room by sending a remark about the number of beds required. TPW is unable to determine in advance if the type of room (double/twnin) is confirmed or not by Supplier so invites all Affiliates to always consider such selections as on request remarks.
    9. Reservations can be completed only if including at least one passenger over the age of 18 years. Check in at hotels in Las Vegas are allowed only if there 1 passenger older than 21 years old.
    10. Confirming a service the Affiliate authorizes the transfer of personal data of all Consumers to Suppliers. For more information please read the TPW Privacy Policy.
    11. Affiliate must give accurate information about all passengers travelling in each booking performed. TPW has no responsibility over any inconvenient it may happen, if the Affiliate fails to provide any information required by the Supplier or provide any inaccurate information.
    12. Affiliate is fully responsible for all reservations he performs, so he is required to carefully read the descriptions and conditions of all the services, as well as to ask for any additional information he consider necessary before booking a service in the portal.
    13. In case of reservations with one ore more children, unless otherwise stated, one child is always sharing bed with adults.
  6. Groups

    1. If not differently indicated in the Site prices are for FIT/individual, up to a maximum of 9 Consumers per booking.
    2. Will not be accepted abuses, such as dividing a group in more reservations. If Supplier identify different bookings as part of a single group, TPW and Supplier are entitled to delete booking or modify rates, penalties and terms of payment as per groups policy of each Supplier.
    3. Over 9 pax, for any group or incentive request Affiliate is asked to open a Ticket inside the Support centre.
       
  7. Invoicing and Payments

    1. Invoices shall be issued to the Affiliate immediately after the payment date or the commencement date of the services and shall be attached by TPW to the booking Order.
    2. Payment terms valid for Affiliates are always indicated inside the shopping cart and inside the Orders generated creating or amending a Booking. A pre-payment 6 days before the first penalty date is generally required.
    3. All invoices and or any amounts due under these Terms and Conditions are due and payable by the Affiliate in cleared funds and in full without any discount, deduction or withholding other than as required by law. The Affiliate shall not be entitled to assert any credit, set-off or counterclaim against TPW in order to justify withholding payment of any such amount in whole or in part.
    4. If payment is not received by TPW on or before the due date and in accordance with these Terms and Conditions TPW reserves the right to take the following action against the Affiliate and or the Affiliate’s Sub-Agents, including but not limited to the following:
      • disconnecting the Company and or the Company’s Sub-Agent’s access to the Site;
      • cancelling overdue bookings;
      • cancelling existing Bookings or demanding immediate payment as a condition of their not being cancelled;
      • cancelling any space being held by TPW on the Company’s behalf;
      • charging all costs (legal or otherwise) and expenses incurred by TPW for collecting overdue amount.
    5. Payment by credit card (Visa, Mastercard) are accepted. TPW redirect the Affiliate to the secure server of TPW's web financial partner for offering the most advanced security in online payment.
  8. Insurance

    1. If not differently indicated in the Site services do not include any additional travel insurance (as for example: for cancellations, luggage lost, etc..).
    2. Affiliate is strongly invited to offer an insurance to the Consumer, asking for a quotation or purchasing it as optional.
  9. Vouchers

    1. TPW issues a Voucher for each service booked, which must be provided to Consumer. Some services are not accessible without Vouchers and this information must be reported to all Consumers travelling with Affiliate.
    2. The Company which does not use TPW vouchers, can provides Consumer with self-customized Vouchers which must state that the Product is payable by Supplier and must include Supplier’s relevant booking reference number and additional terms and conditions.
    3. If for any reason a booking is cancelled, the Affiliate is responsible for retrieval of any Vouchers issued in conjunction with that cancelled Booking. Any Vouchers not so retrieved and presented by any provider to the Supplier with the provider’s invoice will be payable by the Affiliate and the Affiliate will be invoiced accordingly.
    4. Voucher are released by email only after the Affiliate has made ​​or guaranteed payment. That time you can also print your travel documents inside the Site.
    5. In some cases the voucher sent automatically by TPW may have to be replaced with a voucher directly provided by the Supplier. In such cases TPW will get in touch with the Affiliate to explain how the procedure of delivery of final travel documents will be managed by Supplier.
  10. Booking Cancellations

    1. Cancellations are accepted only if made ​​through the Site.
    2. The penalty charges applicable in case of cancellation, always indicated inside each Booking, are directly provided by the Suppliers.
    3. When a  Booking or a service inside a booking is cancelled at the Affiliate’s request, TPW notifies the confirmation of cancellation in the Site and by email. The Affiliate must inform TPW if the Affiliate does not receive such confirmation as failure to do so will result in TPW charging the Affiliate for any occurred penalty.
    4. The Affiliate indemnifies TPW in full against all loss, costs, damages, charges and expenses incurred by TPW as a result of any cancellation of Booking(s) made by the Affiliate.
    5. In case of cancellations made ​​by TPW or by the Supplier, except if those cancellations are under the responsibility of the Affiliate as described in these terms and conditions, to the Consumer must be proposed: a full refund of the amount paid; or, if available, an alternative service of equivalent or higher category; or a service of lower category with a refund for covering the price difference.
  11. Booking Amendments

    1. The amendments are considered and accepted by TPW only if electronically sent through the Site's tools.
    2. TPW manages any amendment request quoting the change, if this possibility is precluded to Affiliate and if the modification is allowed by Supplier. When the amendment does not involve charges for the Affiliate or if a quote is accepted by the Affiliate, the service and eventually also the amount are adjusted accordingly by the Supplier.
    3. Hotel amendment policies mostly force to release the confirmed rate and quote a new rate for services. In addition, for certain amendments Suppliers may be forced to apply penalties, which must be communicated with the quotation of the amendment.
    4. In some cases it is easier and faster for the Affiliate to quote services through the Site booking engines, then rebook and cancel the previously booked services. TPW encourages this procedure only when changes are important (as affecting the total number of nights or the type of room) or otherwise must be faced (as when name change are not allowed or fees for amendment may be applied), in all other cases, TPW recommended and invites Affiliates to use the amendment tools of the site.
  12. No-Show

    1. The conditions applied for no-shows (no-show) are indicated in the Booking. If not indicated the higher penalty for cancellation reported in the booking must be used in case of no-show.
    2. If the Consumer makes a no-show for an error which has been caused by Affiliate, as per example a booking with the wrong check-in date, TPW can charge penalties for no-show and invoice any possible additional cost, as per example a new accommodation for the Consumer.
  13. Refunds

    1. Except in cases of specific agreements between TPW and Affiliate, all refunds are always made to Affiliate, which must transfer the correct amount to the Consumer.
    2. If Supplier or TPW incurred in Bank charges for receiving payment by the Affiliate, these will be charged to the Affiliate in case of refunds. Normally no charges are applied for credit card payments, which are cancelled within 7 days from payment.
    3. If the Affiliate or a Consumer directly amend or cancels a service to the Supplier and a refund is due, TPW will perform the refund to Affiliate if Affiliate produce a written document provided by the service supplier or if TPW receive a direct communication by TPW direct Supplier.
  14. Non-disclosure

    1. Affiliate undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, rates, policies or Suppliers of TPW excluding Company employees, representatives or advisers who need to know such information for the purposes of carrying out the Affiliate’s obligations under these Terms and Conditions and as may be required by law, court order or any governmental or regulatory authority.
  15. Force Majeure

    1. TPW shall not be in breach of these Terms and Conditions, nor liable to the Affiliate due to TPW’s failure, delay or inability to fulfil any Booking or performance of any obligation under these Terms and Conditions by reason of, including but not limited to, any fire, earthquake, flood, substantial snowstorm, epidemic, explosion, strikes, riot, civil disturbance, war, any failure or delay of any transportation, power or communications system, non-performance by suppliers or subcontractors or any similar events which are beyond the control of TPW. 
  16. Liability

    1. The Affiliate assumes all responsibility and all risks associated with the use of this site. TPW disclaims any liability for any direct or indirect loss resulting from the use of the information contained in this site, except in case of death or personal injury resulting from his act or omission.
    2. The Affiliate agrees and acknowledges that TPW acts only as an intermediary in making arrangements for the sale of travel services. As such, the Affiliate agrees and acknowledges that TPW is not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation company or other company or person providing or rendering services reserved through TPW.
    3. The Affiliate agrees and acknowledges that it is Affiliate's responsibility to provide to Consumers all information available inside the Rules for Travellers, which may be related to the execution of the services purchased by Consumer.
    4. All travel information related to booked services (including, without limitation, logos, pictures, materials, text, maps, conditions and prices) and displayed on the Site are directly provided by Suppliers. Affiliate agrees and acknowledges that TPW is not liable for any wrong or inaccurate information managed by the Supplier in the Site or in any travel document sent to the Affiliate or the Consumer (example: an image of a hotel room, with a wrong title or an hotel wrongly positioned on the map)
    5. If the Affiliate highlights information provided inside Site or travel documents, which may be inaccurate, the liability of TPW is limited to a timely action to require the amendment of such data to the Supplier providing the data and eventually to disable the service in the Site.
    6. In case of characteristics or features that the Consumers or the Affiliate considers essential for a reserved service, TPW is never responsible for the information provided by Suppliers unless TPW itself gives a written confirmation of the characteristics of the service to the Affiliate through the support centre of the Site.
    7. TPW has no control over the quality of products, including accommodations. Affiliate understands that in any event the quality of such products may be compromised by local conditions. As a result, the Affiliate agrees to release TPW from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products.
    8. During the execution of a services TPW, Suppliers and Affiliate must provide all the necessary assistance to the Consumer and always allow the continuation of the journey, except in any case the latter is responsible for any inconvenience occurred.
    9. Consumer must be provided with all valid identity documents, visas and health certificates that may be required by the government or the supplier of the countries included of the booking. Affiliate acknowledges that TPW invite Consumer to visit official authority website for getting the needed information, disclaiming any liability.
    10. The Affiliate agrees and acknowledges that TPW is not responsible for any inaccurate or wrong Consumer's personal data provided to TPW. The Affiliate will pay and will be liable for any charges or fees resulting from any inaccurate information being provided to TPW by the Affiliate or the Affiliate’s Sub-Agents or by Consumers. TPW shall not be liable for and shall be indemnified by the Affiliate in respect of any loss (direct, indirect or consequential) or third party claims (including any cancellation fees) suffered as a result of any incorrect or incomplete details supplied in any Booking made by the Affiliate or on behalf of the Affiliate by TPW.
    11. The content of this site is subject to change at any time and without notice.
    12. TPW’s maximum liability to the Affiliate for all claims (including negligence) arising under each Booking is limited to one-hundred per cent (100%) of the charges due to be paid by the Affiliate in respect of the Booking.  Such limitation shall not apply to TPW’s liability for death or injury caused by its negligence.
  17. Suspension and Termination

    1. Affiliate may terminate this membership any time by written notice, sending an email to TPW or by contacting TPW through the support Centre of the Site. Affiliate agrees and acknowledges that termination of membership does terminate all direct or indirect contracts in act between parties such as all pending payment for future booking which must be paid.
    2. TPW reserves the right to suspend or terminate the access codes of the Affiliate if the Affiliate:
      • breaches any of the Affiliate’s obligations and or any of the terms and conditions contained in these Terms and Condition and fails to cure such breach within seven (7) days of receiving notice from TPW specifying such breach or as been notified already 2 times for the same breach;
      • fails to pay any sum due under this Agreement;
      • goes into compulsory or voluntary liquidation;
      • has an administrator or a receiver appointed over any part of the Affiliates assets or business; or
      • ceases or threatens to cease business
  18. Claims

    1. Any claim can be accepted by TPW only if previously communicated by Consumers to the assistance numbers indicated in the voucher, at the first beginning of the issue.
    2. In case a dispute during the stay has not been resolved by Supplier, as per Consumer request, Affiliate has 30 days after the Consumer departure for opening a ticket inside the Site support Centre. Each Supplier has a different rule for accepting claims, but normally 30 days after services are always allowed.
    3. The acceptance of a claim does not suspend other payments due by the Affiliate, unless otherwise specified by TPW.
    4. TPW accepts direct claims by Consumers only if the services purchased include at least one tour package, as per definition provided by the Italian Law.
    5. TPW does not accept any dispute in relation to discounts or to promotion performed by Supplier in any other website for the same services booked by Affiliate in the Site.
  19. Governing Law

    1. If there is any dispute during the execution of this agreement, both parties shall take all reasonable steps and provide each other all necessary information in order to resolve the dispute in the shortest time possible.
    2. These terms and conditions are governed by Italian law. Affiliate agrees that any disputes will be dealt with in the Genoa court
  20. Changes to Terms and Conditions

    1. TPW reserves the right to change or update these Terms and Conditions from time to time without prior notice to Affiliate. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

The Italian law punishes crimes related to prostitution and child pornography, even if they are committed abroad.